Privacy Policy

Information we collect

During normal business operations, we may collect:

• Your name, address, telephone number and email address
• Information provided through phone calls, emails, messages or website forms
• Driving licence details where required for booking a driving test
• Payment information where payment is made directly to the company
• Lesson booking details and related communications
• Information required to book theory or practical driving tests on your behalf

We only collect information that is necessary to provide and administer our services.

How we use your data

We may use your personal information to:

• Provide marketing and administrative services connected with driving lessons
• Allocate you to a suitable self-employed franchised instructor
• Allow your allocated instructor to contact you and arrange lessons
• Take payments for services where payment is made to the company
• Book theory or practical driving tests on your behalf
• Communicate about lessons, payments, cancellations or tests
• Operate and improve our website, booking systems and social-media activity
• Display driving-test pass photographs where explicit consent has been given

Lawful basis for processing

We process personal information using the following lawful bases:

• Contract: to provide lesson-related services and allocate an instructor
• Legitimate interests: to operate and manage our franchise business and assist instructors
• Consent: for optional activities such as publishing pass photographs
• Legal obligation: where processing is needed for record-keeping or compliance

Where processing relies on consent, you may withdraw that consent at any time.

Sharing your data

We may share relevant personal information with:

• The self-employed franchised instructor allocated to you, including your name, contact details and lesson requirements
• The Driver and Vehicle Standards Agency where we book a test on your behalf
• Third-party services used for business operations, such as email, website hosting or SMS systems
• Social-media platforms or review websites where you choose to post or submit content

We do not sell your personal data or share it with unrelated third parties unless required by law.

Storing and protecting your data

Measures used to help protect personal information may include:

• Password-protected systems
• Encrypted devices where appropriate
• Secure payment methods
• Restricted access for authorised staff and franchised instructors

Personal information is stored and handled in accordance with applicable UK data-protection requirements.

Cookies and website use

Our website may use cookies to support website functionality, improve browsing and analyse website performance.

You can manage or disable cookies through your browser settings and any cookie controls provided on the website.

User-submitted content

Reviews, comments, photographs or other material submitted through our website or social-media pages may be publicly visible.

Publicly submitted content may be used to promote, administer or improve the business.

Your rights under UK GDPR

Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Restrict or object to certain processing
• Withdraw consent at any time
• Request information about how your personal data is being used

You may exercise your right of access by submitting a Subject Access Request.

Data retention

Personal information is retained only for as long as reasonably necessary to provide our services and meet legal, regulatory and record-keeping requirements.

We generally retain relevant information for up to six years, unless a different period is required by law or justified by the circumstances.

Questions and complaints

Contact us if you have concerns about how your personal information has been collected, used or stored.

You also have the right to raise a complaint with the Information Commissioner’s Office.