Terms & Conditions

Licence and fitness to drive

• You must be of legal driving age and produce a valid UK or Northern Ireland provisional Category B driving licence.
• For motorway, Pass Plus or refresher lessons, you must produce a valid full driving licence and suitable identification.
• You must meet the DVSA eyesight standard by reading a standard UK number plate from the required distance.
• Glasses or contact lenses must be worn whenever driving if they are required to meet the eyesight standard.

Medical conditions and eligibility

You must tell your instructor about any change to your driving entitlement or any medical condition that may affect your ability to drive.

This includes circumstances such as a provisional licence being revoked or a medical condition that must be reported to the DVLA.

Cancelling lessons

• A minimum of 48 hours’ notice is required to cancel or rearrange a lesson.
• Where less than 48 hours’ notice is given, the lesson fee remains payable in full.
• Cancellations should be made by telephone or text and must be acknowledged by your instructor.

Missed lessons and no-shows

Where your instructor arrives at the agreed pickup point and you do not attend, they will normally wait for up to 10 minutes unless contact is made.

After that time, the instructor may leave and the lesson fee will remain payable in full.

Instructor delays or cancellations

Instructors will make every reasonable effort to arrive on time. Delays or cancellations may occasionally occur because of traffic, accidents, vehicle breakdowns or other unforeseen circumstances.

Where your instructor cancels the lesson, no lesson fee will be charged.

Lesson payments

• Lessons should be paid for in advance or at the time of the lesson.
• Payment methods may include cash, card, cheque payable to the instructor or an approved online payment method.
• Online payments must be completed before the lesson starts.

Drugs, alcohol and medication

• You must not attend a lesson or driving test while under the influence of alcohol or drugs.
• Where the instructor reasonably believes you are unfit to drive, the lesson or test will not proceed.
• Medication that may affect driving must be declared to your instructor and, where required, to the DVLA.

Use of the instructor’s vehicle for a driving test

Your instructor has a duty of care to the examiner, other road users and the public.

• The instructor may refuse use of the tuition vehicle where they reasonably believe you have not reached a safe test standard.
• A driving test should not be used purely as an opportunity to gain test experience.

Driving tests cancelled by the DVSA

• Andrew’s Driving School and your instructor are not responsible for tests cancelled by the DVSA.
• Lesson or vehicle-hire fees may still apply even where the DVSA cancels the test.
• The DVSA may refund the practical test fee in accordance with its own policies.
• You remain responsible for passing the eyesight check at the test centre.
• The instructor is responsible only where the test cannot proceed because of a fault with the tuition vehicle.

Courses and test-included courses

Where a course includes a practical driving test, use of the tuition vehicle remains subject to you reaching the required driving standard.

Where you have not reached that standard, the instructor may withhold use of the vehicle and may arrange for the test to be moved to a later date where possible.

Andrew’s Driving School and the instructor will take reasonable steps to minimise avoidable loss, but cannot guarantee that test or booking fees will be recoverable.

About our instructors

• Driving instructors operating through Andrew’s Driving School are self-employed and work independently.
• Andrew’s Driving School acts as an introducer by matching pupils with a suitable instructor.
• Once an instructor has been allocated, lesson arrangements, tuition and day-to-day communication are between the pupil and the instructor.
• The instructor is responsible for delivering the lessons and managing their own tuition agreement with the pupil.

Payments held on behalf of instructors

Andrew’s Driving School may collect lesson payments as an administrative service on behalf of self-employed instructors.

• Funds may be held securely in a client holding account.
• Payment is released to the allocated instructor after the first lesson has been completed.
• Andrew’s Driving School does not financially benefit from holding pupil lesson funds.
• Lesson fees remain the income of the self-employed instructor to whom the pupil has been allocated.
• Andrew’s Driving School acts as payment collection agent and administrative service provider for the instructor.

Privacy and personal information

Personal information is handled in accordance with the Andrew’s Driving School Privacy Policy.